This page is a generic template to help you set up a compliance framework quickly. Before going live, have it reviewed by qualified legal counsel against your actual business, data flows and applicable laws (e.g. PIPL, GDPR, CCPA).
01 Introduction & Scope
Toai (“we” / “us”) is an AI film production company. We understand how important your personal information is and do our utmost to keep it safe and secure. This Privacy Policy explains how we collect, use, store, share and protect your information when you visit our website and use our products and services, and how you can manage your own information.
This policy applies to all services we provide through our website and related pages. By using our services, you acknowledge that you have read and agree to the information practices described in this policy.
02 Information We Collect
We collect information only as necessary to provide our services, mainly in the following categories:
Information you provide
- Account information: name, email, phone or social account you may provide when registering or contacting us.
- Creative content: images and text prompts you upload to generate videos, and the resulting footage.
- Communications: content you provide in inquiries, feedback or support exchanges.
Information we collect automatically
- Usage data: your feature usage records, actions and time spent.
- Device & log data: device model, operating system, browser type, IP address and access time.
- Cookie data: see the “Cookies & Similar Technologies” section below.
03 How We Use Information
We use the information we collect for the following purposes:
- to provide, maintain and improve our products and services, including core functions such as video generation;
- to perform authentication, security protection, risk detection and troubleshooting;
- to respond to your requests, inquiries and after-sales support;
- to send you product updates or marketing messages, where you have consented;
- to carry out statistics and analytics to optimize the product experience;
- to comply with applicable laws, regulations and regulatory requirements.
06 Data Storage & Security
We protect your information with industry-standard measures, including transport encryption, access control and least-privilege authorization, to prevent unauthorized access, disclosure, alteration or destruction.
Despite our ongoing efforts, please understand that no internet transmission is perfectly secure; we strive to protect the information you send us but cannot guarantee absolute security.
07 Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. When information exceeds the retention period or you close your account, we will delete or anonymize it.
08 Your Rights
To the extent permitted by applicable law, you have the following rights over your personal information:
- Access & correction: view and correct the information we hold about you;
- Deletion: request deletion of your personal information where conditions are met;
- Withdraw consent: withdraw consent you previously granted;
- Close account: close your account on our platform;
- Complaints: lodge a complaint about our processing with us or a regulator.
To exercise these rights, contact us via the “Contact Us” section on this page, and we will respond within a reasonable time.
09 Protection of Minors
Our services are intended primarily for adults. If you are a minor, please use our services with the consent and guidance of a guardian. If we learn that we have collected a minor's personal information without guardian consent, we will delete it as soon as possible.
10 Cross-Border Data Transfers
Because we may use servers and providers located in different countries or regions, your information may be transferred to, stored and processed outside your jurisdiction. We will apply appropriate safeguards in accordance with applicable law to keep such transfers lawful and secure.
11 Policy Updates
We may update this Privacy Policy from time to time. For material changes, we will notify you via a website notice or other appropriate means. The updated policy takes effect once published; we recommend reviewing this page periodically.
12 Contact Us
If you have any questions, comments or complaints about this Privacy Policy, please contact us via: